Last Updated: 19 April 2026

1. Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you and Eevent.com.au ("Eevent," "we," "us," or "our"). These Terms govern your access to and use of the Eevent.com.au website, including any subdomains thereof, and our native mobile applications for iOS and Android (collectively, the "Platform"), as well as all associated services, tools, and features provided by us (the "Services").

1.1 Acceptance of Terms 

By clicking "Sign Up," "I Agree," or by accessing or using the Platform in any capacity, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy, which is incorporated herein by reference. If you are entering into these Terms on behalf of a business or legal entity, you represent that you have the authority to bind such entity to these conditions. If you do not agree to these Terms, you are strictly prohibited from using the Platform or our Services.

1.2. The Nature of the Eevent Marketplace 

Eevent.com.au provides a digital marketplace and reverse marketplace infrastructure designed to connect individuals or businesses seeking professional services for any occasion with independent third-party professionals (Providers).

• Scope of Occasions: Our Services are intended for any planned occasion, celebration, gathering, or milestone. This includes, but is not limited to, weddings, anniversaries, birthdays, housewarmings, bridal showers, retirement parties, corporate functions, religious ceremonies, and any other minor or major life events.
• Facilitation Role: Eevent.com.au acts solely as a facilitator. We provide the technology to discover, message, and book services.
• No Agency: We do not employ Providers, nor are we an event planning agency. The legal contract for the performance of services is formed directly between the Customer and the Provider.
• Independence: Eevent.com.au is not a party to any agreement, negotiation, or transaction regarding the Balance Payment or the physical delivery of services at your occasion.

1.3. Service Availability 

The Platform is currently optimised for the Australian market, facilitating connections based on localised search parameters and professional standards. While the technical infrastructure considers future international availability, all current listings, currency, and payment processing are localised for Australia.

1.4. Modifications 

We reserve the right to modify these Terms at any time to reflect changes in the law, updated Platform features, or shifts in our business model. Any changes will be effective immediately upon posting to the Platform. Your continued use of the Services following such updates constitutes your binding acceptance of the revised Terms. Users are encouraged to review these Terms periodically.

2. Definitions

In these Terms, the following capitalised terms have the specific meanings set forth below:

2.1. Occasion Any planned event, gathering, milestone, or celebration for which a Customer seeks professional services. This includes, but is not limited to, weddings, birthdays, anniversaries, corporate functions, religious ceremonies, and housewarmings.

2.2. User Any individual or entity that accesses or uses the Platform, including both Customers and Providers.

2.3. Customer A User who accesses the Platform to discover, enquire about, or book services for an Occasion.

2.4. Provider A professional User (individual or business) who offers and lists services on the Platform. Providers are independent contractors and are not employees or agents of Eevent.

2.5. Listing A detailed description of services offered by a Provider, which includes descriptions, portfolio media, What You See is What You Pay pricing, and specific travel/mobility configurations.

2.6. Booking A confirmed arrangement for services between a Customer and a Provider. A Booking is officially initiated through the Platform and is considered a final and binding commitment upon the following actions:

        2.6.1 The acceptance of a Booking Request by a Provider; or

        2.6.2 The acceptance of a Bid/Offer by a Customer; and

        2.6.3 The successful payment of the Deposit via the Platform’s integrated payment gateway.

2.7. Reverse Marketplace (RM) A specialised feature on the Platform where a Customer posts a Quote Request detailing their specific requirements and Providers respond with time-sensitive, all-inclusive Bids.

2.8. Quote Request A request posted by a Customer in the Reverse Marketplace detailing the date, location, budget, and specific needs for their Occasion.

2.9. Bid/Offer A formal, all-inclusive proposal submitted by a Provider in direct response to a Quote Request. A Bid includes all service fees and travel costs and remains valid until the expiry of a visible countdown timer.

2.10. Secure Messaging The proprietary, real-time communication system hosted on the Platform. This is the only Protected Communication Zone recognised by Eevent for negotiations and service discussions.

2.11. Deposit The initial payment made by the Customer at the time of Booking. It comprises:

        2.11.1 The Eevent Service Fee which may include Customer and/or Provider commission components; and

        2.11.2 The Provider’s requested deposit portion (if any) as configured in their Listing or Bid.

2.12. Balance Payment The remaining amount of the total service price, which is paid directly and offline by the Customer to the Provider. The timing and method of this payment are governed by the Provider’s individual terms and conditions as displayed on their profile.

2.13. Content Any text, data, graphics, images, photographs, video, or other materials uploaded to the Platform by Users, including Provider portfolios and Customer reviews.

3. User Accounts

3.1 Account Creation

3.1.1 Customer Accounts Customers can create accounts on the Platform by providing basic information such as name, email address, and contact number, or via authorised third-party social logins including Google, Facebook, and Apple. Account creation signifies a formal agreement to these Terms.

3.1.2 Provider Accounts Providers must create an account and complete a professional profile with required information, including a profile photo, contact details, and business or display name details. Once completed, the profile is submitted to Eevent for administrative review. Eevent reserves the right to approve or reject Provider applications based on Platform standards, documentation quality, and internal criteria.

3.2 Account Information All Users are responsible for maintaining the accuracy and completeness of their account information. Any changes to contact details or business information must be updated promptly through the Platform’s self-service options. Providing false or misleading information is a breach of these Terms and may result in immediate account suspension or termination.

3.3 Provider Verification Providers must undergo a verification process which includes profile completion and, if requested by the Eevent Platform team, the submission of a valid government-issued photo identification document (e.g. passport or driver’s licence) showing a clear face, name, and date of birth. Eevent reserves the right to conduct periodic reviews of Provider profiles and Listings to ensure ongoing compliance with Platform standards and Australian regulations.

3.4 Account Security Users are responsible for maintaining the confidentiality of their account credentials, including passwords and access to devices used for multi-factor authentication. Users must notify Eevent immediately of any unauthorised use of their account or suspected security breach. Eevent reserves the right to suspend or terminate accounts to protect the integrity of the Platform in cases of suspected fraudulent activity.

3.5 Account Termination Users may terminate their accounts at any time by contacting Eevent customer support. Eevent reserves the right to suspend or terminate a User’s account without prior notice for reasons including, but not limited to:

        3.5.1 Violation of these Terms;

        3.5.2 Engaging in fraudulent, illegal, or off-platform circumvention activities;

        3.5.3 Providing false or misleading information;

        3.5.4 Failure to comply with Eevent’s professional guidelines;

        3.5.5 Account inactivity; or

        3.5.6 Actions that harm the interests or reputation of Eevent or other Users.

3.6 Inactive User Account Management An inactive User is defined as a User who has not logged in or engaged in any Platform activity (such as booking, messaging, or profile updates) for a period of 6 months.

        3.6.1 Notification: Upon reaching the inactivity threshold, Eevent may notify the User via their registered email address.

        3.6.2 Suspension: If the User remains inactive for 30 days following the notification, Eevent may suspend the account.

        3.6.3 Deletion: If an account remains inactive for 12 months following suspension, Eevent reserves the right to permanently delete the account and its associated data.

3.7 Data Privacy The collection and use of User data are governed by the Eevent Privacy Policy published on the Platform. Eevent does not use your personal data or communications to train third-party artificial intelligence models.

4. Customer Responsibilities

4.1 Account Management Customers are responsible for creating and maintaining an accurate and up-to-date account profile, including current contact information and valid payment methods. This includes protecting account credentials from unauthorised access through strong passwords and security measures, regularly reviewing account information for accuracy, and notifying Eevent immediately of any suspected unauthorised account access or suspicious activity.

4.2 Booking and Payment Customers must carefully review Provider profiles, including the specific services offered, pricing, individual Provider terms and conditions, and historical customer reviews, before initiating a Booking. Provider-specific terms and conditions may be located within the Provider Profile, their specific service Listings, or their FAQs page on the Platform. Customers are responsible for providing accurate and complete Occasion details, including date, time, location, number of guests, and specific service requirements. Once a Booking is confirmed, the Customer must ensure timely payment of the Deposit via the Platform and is responsible for paying the Balance Payment directly to the Provider as per the agreed terms. Any disputes regarding the Balance Payment must be resolved directly with the Provider.

4.3 Occasion Planning and Coordination Customers must communicate clearly and effectively with the Provider via Secure Messaging regarding details, preferences, and any special requirements. It is the Customer's responsibility to provide necessary access and information to the Provider for successful service delivery and to ensure the venue is suitable for the services booked. Customers must provide adequate car parking and loading areas for Providers during the service period without any charge to the Provider; any associated parking costs must be covered by the Customer.

4.4 Conduct and Safety Customers are expected to maintain a respectful and professional attitude towards Providers at all times. Customers must adhere to any specific safety guidelines or rules outlined by the Providers and are responsible for providing a safe and suitable work environment, including appropriate access and reasonable working conditions.

4.5 Reviews and Feedback Customers are encouraged to provide honest and constructive feedback on the services provided through the Eevent review system. Customers must avoid any defamatory, offensive, or misleading content in their reviews. Eevent reserves the right to remove feedback that violates these standards.

4.6 Compliance Customers must adhere to all applicable Australian laws, regulations, and these Terms. This includes respecting the intellectual property rights of Eevent, Providers, and other Users, and ensuring that their use of the Platform does not involve any attempt to circumvent Eevent’s service fees.

5. Provider Responsibilities

5.1 Account Management Providers are responsible for creating and maintaining a complete and accurate Provider profile, including business information, relevant experience, and service offerings. Providers must comply with Eevent’s administrative approval and verification processes and ensure all account information and contact details are kept up to date. Providers must protect sensitive Customer information in accordance with Australian data privacy regulations and these Terms.

5.2 Service Offerings and Portfolio Providers must provide detailed, accurate, and up-to-date information about their services, including What You See is What You Pay pricing, availability, and their own terms and conditions. Providers must clearly communicate service inclusions, exclusions, and any applicable travel or mobility charges via their profile settings. All portfolio media uploaded must be owned by the Provider, and the Provider is solely responsible for obtaining all necessary permissions and model releases for any individuals featured in their images or videos.

5.3 Customer Interactions Providers must respond promptly and professionally to Customer enquiries and Booking requests via Secure Messaging. Providers are expected to provide high-quality customer service throughout the enquiry, booking, and service delivery process. Providers must resolve Customer issues and complaints in a timely and satisfactory manner and maintain respectful communication at all times.

5.4 Service Delivery Providers are responsible for delivering services as described in their Listing or Bid and in accordance with the agreed-upon terms and conditions. Service delivery must meet or exceed industry standards for quality, timeliness, and professionalism. Providers must adhere to the specific requirements or guidelines outlined by the Customer as agreed upon through the Platform. Providers are responsible for providing all necessary equipment, supplies, and personnel required for the successful delivery of their services.

5.5 Compliance and Insurance Providers must adhere to all applicable Australian laws, regulations, and industry standards. It is the Provider's sole responsibility to maintain all necessary licences, permits, and professional insurance coverage (such as public liability insurance). Providers must comply with these Terms and respect the intellectual property rights of Eevent and other Users.

5.6 Financial Responsibilities Providers are responsible for issuing clear and detailed tax invoices or receipts to Customers for the full service price upon request. This invoice should reflect the total price of the service regardless of the fees charged by the Eevent Platform. Providers must resolve any payment disputes regarding the Balance Payment directly with the Customer and are responsible for managing their own tax obligations arising from services booked via the Platform.

6. Booking and Payment

6.1 Service Listing and Discovery Eevent connects Customers with Providers offering professional services for various occasions. Customers can search for suitable services based on location, service type, date, and price. Once a desired service is found, Customers can submit a Booking Request. Providers have a pre-defined window to accept or decline these requests. A Booking is only considered initiated upon the Provider’s acceptance and the successful payment of the Deposit.

6.2 Bid and Quote Requests (Reverse Marketplace) Customers may post specific service requirements through the Reverse Marketplace. Providers have the discretion to respond with a formal Bid. Both Quote Requests and submitted Bids are time-sensitive and have a limited validity period as shown by the countdown timer on the Platform. The acceptance of a Bid by a Customer, followed by the successful payment of the Deposit, constitutes a confirmed Booking.

6.3 Booking Confirmation A Booking is officially confirmed only after the successful payment of the Deposit. Upon confirmation, a notification or email will be provided to both parties containing:

        6.3.1 User information for both Customer and Provider;

        6.3.2 Details of the services booked;

        6.3.3 The date, time, and location of the Occasion;

        6.3.4 The total cost, including any travel fees or additional charges agreed upon; and

        6.3.5 A breakdown of the Deposit paid and the remaining Balance Payment due.

6.4 Deposit and Payment Structure The payment for services is split into two parts:

        6.4.1 Deposit: A non-refundable payment made via the Platform at the time of Booking. The Deposit consists of the Eevent Service Fee and the Provider’s portion (if any). Payment of the Deposit is required to secure the Provider's availability.

        6.4.2 Balance Payment: The remaining balance of the service cost is payable by the Customer directly to the Provider. This is an offline transaction. The timing and method of payment must be in accordance with the Provider’s terms as specified on their profile, Listings, or FAQs. Eevent is not involved in the collection or guarantee of the Balance Payment.

6.5 Travel and Mobility Fees Eevent operates on a What You See is What You Pay basis regarding travel:

        6.5.1 Standard Listings: Travel fees are calculated dynamically based on the Provider’s business location and the Customer's Occasion location. If the Customer travels to the Provider's business location, no travel fee applies.

        6.5.2 Reverse Marketplace: All Bids submitted by Providers are all-inclusive of travel costs.

        6.5.3 Finality: The travel fee calculated or agreed upon at the time of Booking is final. Providers are prohibited from requesting extra travel or parking fees after the Deposit is paid, unless the Customer changes the Occasion location.

6.6 Booking Modifications

        6.6.1 Customer-Initiated: Customers can request a change of time for a confirmed Booking through the Platform. Changes to the date of a confirmed Booking are not permitted. The Provider has the sole discretion to accept or decline time change requests based on their availability.

        6.6.2 Provider-Initiated: Providers may propose price or time adjustments before a Booking is confirmed. After a Booking is confirmed, a Provider may propose a new time through the Platform, but it is at the sole discretion of the Customer to accept or decline the proposal.

6.7 Cancellation Policy

6.7.1 Cancellation Initiated by Customer Only the Customer who made the Booking can initiate a cancellation through the Platform. No approval is required from the Provider. In the event of a Customer cancellation, the Deposit is non-refundable. The Provider will not receive any additional compensation beyond the Provider’s portion of the Deposit already paid, if applicable.

6.7.2 Cancellation Initiated by Provider or No-Show Providers are expected to fulfil all confirmed Bookings.

• Safety Concerns: A Provider may cancel a Booking if they determine their personal safety is at risk. In this case, the Provider must facilitate a 100% refund of the Deposit to the Customer, which includes the service fee paid by the Customer to Eevent.
• Voluntary Cancellation or No-Show: If a Provider cancels for any other reason or fails to show up, they must immediately refund the full Deposit (including the Eevent service fee) to the Customer. Additionally, the Provider will be issued an invoice for an Eevent Administrative Cancellation Fee.
• Penalty Rates: The administrative fee is $100.00 if cancelled 10 days or more before the Occasion. For cancellations made less than 10 days before the Occasion, or in the case of a No-Show, the administrative fee is $200.00. The Provider’s account will be suspended until all refunds and fees are settled.

6.7.3 Force Majeure and Documented Illness

1. Force Majeure: If a natural disaster or government-restricted emergency makes service delivery impossible, either party may cancel by contacting Eevent Support via written email. The Customer will receive a 100% refund of the Deposit. In this instance, the Provider must refund any received deposit funds to Eevent, and Eevent will then facilitate the 100% refund to the Customer. No penalties will apply to either party.
2. Documented Illness: Cancellations due to severe illness may be processed without penalty if a verifiable medical certificate is provided to Eevent within 24 hours of the cancellation. Failure to provide documentation will result in the cancellation being treated as a voluntary Provider cancellation.

6.8 Eevent Fees

1. Customer Fees: Eevent fees are included in the total prices displayed on the Platform.
2. Provider Fees: Eevent charges a commission on each Booking as specified on the Provider pricing page. Eevent reserves the right to change these fees at any time; however, changes will not affect Bookings confirmed prior to the update.

6.9 Provider Subscription Plans

1. Plan Types: Eevent offers various subscription plans that grant access to specific features, such as increased Listing visibility or the ability to bid in the Reverse Marketplace.
2. Billing and Renewal: Subscriptions are billed in advance on a recurring monthly or annual basis. Subscriptions renew automatically unless cancelled at least 24 hours before the renewal date.
3. Non-Refundable: Subscription fees are non-refundable. Upon cancellation, the Provider will retain access to the subscription features until the end of the current billing period.

7. Intellectual Property

7.1 Eevent's Intellectual Property Eevent owns or licences all intellectual property rights, including but not limited to copyrights, trademarks, patents, and trade secrets, related to the Platform and its content. This includes the Eevent logo, website design, technical infrastructure, software, and any original content created by Eevent. Users may not use, reproduce, distribute, or create derivative works of any Eevent intellectual property without prior written consent. The use of any automated systems or software to extract data from the Platform (scraping) for any purpose, including the training of artificial intelligence models, is strictly prohibited.

7.2 User Content and Portfolio Media Users retain ownership of the content they upload to the Platform, such as profile text, portfolio photos, videos, and reviews. However, by uploading content to the Platform, Users grant Eevent a non-exclusive, worldwide, royalty-free, perpetual licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media format for the purpose of operating, marketing, and promoting the Platform.

7.3 Representation and Warranties for Media Providers represent and warrant that they own or have obtained the necessary legal rights and permissions for all content they upload. This specifically includes obtaining model releases and privacy permissions for any individuals (such as clients or guests at a previous Occasion) featured in their portfolio media. Providers acknowledge that Eevent is not liable for any copyright or privacy infringements resulting from media uploaded by the Provider. Eevent reserves the right to remove or modify any User content that violates these Terms or is deemed inappropriate at its sole discretion.

7.4 Restrictions on Use The Platform and its content are for the sole purpose of facilitating connections between Customers and Providers for professional services. Users must not use the Content for any commercial purpose that competes with Eevent or to solicit business from other Users outside of the Platform’s designated booking systems.

8. User Conduct

8.1 Lawful Use Users agree to use the Platform and Services in accordance with all applicable Australian laws, rules, and regulations. Any unlawful or unauthorised use of the Platform is strictly prohibited.

8.2 Prohibited Activities Users agree not to:

• Engage in any fraudulent, deceptive, or misleading activities;
• Impersonate any person or entity, or falsely represent an affiliation with any person or entity;
• Interfere with or disrupt the operation of the Platform or any servers or networks connected to the Platform;
• Attempt to gain unauthorised access to any part of the Platform or any other accounts, computer systems, or networks connected to the Platform;
• Collect or harvest any personally identifiable information or other data from the Platform without the express written consent of Eevent;
• Transmit any viruses, malware, or other harmful code that could damage or disrupt the Platform or any systems connected to it; or
• Use the Platform for any commercial purpose or to solicit business from other Users without Eevent's prior written consent.

8.3 Anti-Circumvention and Secure Messaging Eevent maintains the integrity of its marketplace by facilitating secure transactions.

• Protected Communication: All communication regarding an Occasion, Listing, or Bid must occur via Secure Messaging.
• Direct Contact Prohibited: Providers are prohibited from displaying direct contact information, including phone numbers, email addresses, or external URLs, in public profile fields, Listings, or FAQs.
• Fee Circumvention: Any attempt to bypass the Eevent booking and payment system to avoid Platform fees is a material breach of these Terms.
• Penalty for Breach: Any User found to be circumventing the Platform will face an immediate account ban. Reinstatement of the account, if permitted by Eevent at its sole discretion, will require the payment of a $250.00 penalty fee by the party in breach.

8.4 Content Restrictions Users agree not to upload, post, or transmit any content that:

• Is defamatory, libellous, obscene, vulgar, or offensive;
• Infringes on any intellectual property rights or other rights of any third party;
• Is harmful, threatening, abusive, or harassing to any individual or group;
• Promotes discrimination, hate, or violence; or
• Is unlawful or promotes illegal activities.

8.5 User Generated Content Responsibility Users are solely responsible for the content they submit or post on the Platform. Eevent does not endorse or guarantee the accuracy, completeness, or reliability of any User-generated content. Eevent reserves the right to monitor, review, and remove any content that violates these Terms.

8.6 Third-Party Websites The Platform may contain links to third-party websites. Eevent is not responsible for the content, accuracy, or privacy practices of these third-party websites. Users access such websites at their own risk.

9. Disclaimer

9.1 Accuracy of Information Eevent makes no warranties or representations about the accuracy, completeness, reliability, or suitability of the information contained on the Platform. While we strive to maintain a high-quality marketplace, the Platform and its contents are provided on an as is and as available basis without warranties of any kind, either express or implied.

9.2 General Warranties To the maximum extent permitted by Australian law, Eevent disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components.

9.3 Provider Performance and Quality Eevent acts solely as a facilitator to connect Customers and Providers. We do not guarantee the quality, suitability, safety, or availability of services offered by Providers. Administrative approval of a Provider profile signifies a basic check and does not constitute an endorsement or a warranty of the Provider's professional skills or service quality. Users must rely on their own judgment, due diligence, and review of portfolios when selecting and engaging with Providers.

9.4 Limitation of Platform Role Eevent is not a party to the actual service agreement between the Customer and the Provider. We are not responsible for the physical delivery of services at an Occasion, nor are we liable for any interactions, payments, or disputes that occur outside of the Platform’s Secure Messaging and Booking system. Any arrangements made regarding the Balance Payment are strictly between the Customer and the Provider.

10. Indemnification

10.1 User Indemnity You agree to indemnify, defend, and hold harmless Eevent, its affiliates, directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in any way connected with:

• Your access to or use of the Platform or Services;
• Your violation of these Terms or any applicable Australian laws or regulations;
• Any content you post, upload, or transmit via the Platform, including but not limited to portfolio media that may infringe the intellectual property or privacy rights of a third party;
• Your interactions or transactions with other Users, including the performance or non-performance of services at an Occasion; or
• Any negligent or wrongful act or omission by you.

10.2 Provider-Specific Indemnity Providers specifically agree to indemnify Eevent against any claims brought by Customers or third parties relating to the quality, safety, or legality of the services provided at an Occasion, as well as any disputes regarding the collection of the Balance Payment or the Provider's failure to maintain appropriate insurance or professional licences.

10.3 Control of Defence Eevent reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with Eevent in asserting any available defences. You may not settle any claim that affects Eevent's rights or interests without our prior written consent.

11. Limitation of Liability

11.1 Exclusion of Indirect Damages To the maximum extent permitted by law, Eevent, its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages. This includes, but is not limited to, loss of profits, loss of data, loss of goodwill, or other intangible losses resulting from your access to or use of, or inability to access or use, the Platform or Services.

11.2 Liability for User Interactions Eevent is not liable for any damages, losses, or injuries resulting from the conduct of any User, whether online or offline. This includes any disputes, claims, or damages arising out of or in connection with an Occasion, the performance or non-performance of services by a Provider, or any interactions between Customers and Providers. The legal relationship for the delivery of services is strictly between the Customer and the Provider.

11.3 Cap on Liability In no event shall Eevent’s total liability to you for all claims arising out of or relating to the use of the Platform or Services exceed the amount of the Eevent Service Fee paid by you in the six months preceding the event giving rise to the liability. This limitation applies regardless of the legal theory on which the claim is based.

11.4 Consumer Guarantees Nothing in these Terms is intended to exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law (ACL) or other applicable legislation that cannot be excluded. Where such legislation implies a guarantee or warranty that cannot be excluded, Eevent’s liability for a breach of such guarantee or warranty is limited, at our option, to the re-supply of the Services or the payment of the cost of having the Services supplied again.

11.5 Third-Party Services and Force Majeure Eevent shall not be held liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to natural disasters, government actions, internet outages, or technical failures of third-party service providers such as payment gateways or hosting services.

12. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Queensland, Australia. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Queensland, Australia.

13. Dispute Resolution

13.1 Disputes Between Customers and Providers Eevent acts solely as a facilitator and is not a party to the contractual agreement between a Customer and a Provider. Any disputes regarding the quality of service, performance, or the payment of the Balance Payment must be resolved directly between the parties involved. While Eevent may, at its sole discretion, assist in communication to reach an amicable resolution, we are not responsible for the final outcome and have no obligation to adjudicate such disputes.

13.2 Reporting Misconduct Users may report any misconduct, breach of these Terms, or suspicious activity via the reporting tools available on the Platform or by contacting Eevent customer support. Eevent will review such reports and take appropriate action, which may include account suspension or termination, at its sole discretion.

13.3 Disputes with Eevent In the event of a dispute between you and Eevent, you agree to first contact our support team to attempt to resolve the issue informally and in good faith.

13.4 Mandatory Mediation If an informal resolution cannot be reached within 30 days of the dispute being raised, both parties agree to participate in a formal mediation process before initiating any legal proceedings. The mediation will be conducted in Brisbane, Queensland, in accordance with the rules of a recognised Australian mediation body. The costs of the mediator will be shared equally by both parties unless otherwise agreed.

13.5 Class Action Waiver To the extent permitted by law, you agree that any proceedings to resolve a dispute will be conducted solely on an individual basis and not as a class, consolidated, or representative action.

13.6 Time Limitation You agree that any claim or cause of action arising out of or related to the use of the Platform or these Terms must be filed within one (1) year after such claim or cause of action arose, or be forever barred.

14. Severability

14.1 Effect of Invalid Provisions If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction or a legislative body, such provision shall be severed from these Terms. The invalidity or unenforceability of that provision shall not affect the validity or enforceability of the remaining provisions of these Terms, which shall remain in full force and effect.

14.2 Interpretation to Give Effect To the extent possible, the invalid or unenforceable provision shall be replaced by a valid and enforceable provision that most closely reflects the original intent of the parties and the economic effect of the provision.

14.3 Jurisdiction Specificity If the severance of a provision under this section would materially change the substance of these Terms or the balance of rights and obligations between the parties, Eevent reserves the right to amend the Terms as necessary to restore that balance while complying with Australian law.

15. Modifications

15.1 Right to Amend Eevent reserves the right to modify or amend these Terms at any time. Any changes made will be effective immediately upon posting the updated Terms on the Platform. Eevent may, at its discretion, provide notice of material changes via email or a notification on the platform to registered Users.

15.2 Responsibility to Review It is your responsibility to review these Terms periodically for updates. The date of the most recent revision will be displayed at the top or bottom of the Terms.

15.3 Acceptance of Changes Your continued use of the Platform and Services following the posting of changes constitutes your formal acceptance of those changes. If you do not agree to the modified Terms, you must cease using the Platform and may terminate your account.

16. Entire Agreement

16.1 Completeness of Agreement These Terms and Conditions, together with the Eevent Privacy Policy and any other legal notices published on the Platform, constitute the entire agreement between Users and Eevent regarding the use of the Platform and Services. This agreement supersedes all prior or contemporaneous communications, representations, or agreements, whether oral or written, between the parties.

16.2 Written Waiver No modification or waiver of any provision of these Terms shall be effective unless it is in writing and signed by an authorised representative of Eevent.

16.3 Non-Reliance Each party acknowledges that in entering into these Terms, it does not rely on any statement, representation, assurance, or warranty other than those explicitly set out in these Terms.

17. Force Majeure

17.1 Limitation of Liability Eevent shall not be liable for any failure or delay in performance of its obligations under these Terms due to causes beyond its reasonable control. These causes include, but are not limited to:

• Acts of God, natural disasters, fires, floods, storms, or earthquakes;
• War, terrorism, riots, civil unrest, or embargos;
• Strikes, labour disputes, or industrial action;
• Interruptions in internet service, telecommunications failures, or disruptions in electrical power supply; and
• Government-mandated restrictions or public health emergencies.

17.2 Platform Availability While Eevent strives to maintain the availability of the marketplace, you acknowledge that technical disruptions caused by third-party hosting providers or infrastructure failures fall under this Force Majeure provision.

17.3 Service Obligations For cancellations between Customers and Providers specifically resulting from Force Majeure events, the procedures outlined in Section 6.7.3 shall apply.