FAQs page

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FAQs

What is Eevent.com.au? Eevent.com.au is an online platform connecting customers with local service providers for various events like Wedding, Birthday, Anniversary, etc. for services like Venues, Decorators, Photographers, Entertainers, etc.
How does Eevent.com.au work? Search for services, identify the best fit, book, and pay a deposit seamlessly through the platform.
Is there a fee to use Eevent.com.au? There is no fee to browse the website & services. A platform fee is already included in the price of services.
What kind of services can I find? We offer a wide range from catering and photography to venues and entertainment to makeup/hair and henna artists, and many more.
How do I find a service provider? Platform provides various search criteria. Search services by location (using map icon), service type, date, budget, etc.

How do I book a service? Select your desired service and follow the booking steps.
What payment methods do you accept? We currently accept major credit & debit cards. More payment options will be added soon.
Is a deposit required? A deposit is required for all confirmed bookings. For bookings made more than 90 days in advance, we'll securely store your credit card details and charge a deposit 90 days before the event date, as agreed during the booking process. If your booking is made within 90 days of the event, the deposit will be charged immediately.
Can I change or cancel a booking?Cancellation policy applies. Check Terms of Service for more details on Modifications and Cancellations.
Is the payment process secure? Yes, we use industry-standard encryption for payment protection.

How do I know if a service provider is reliable? Check reviews, ratings, and provider profiles.
What if I'm unsatisfied with the service? We encourage our Customers & Service Providers to discuss and resolve disputes professionally amongst themselves first. If there are disagreements, click on the Dispute button which appears on the booking immediately after the service appointment end time. Feel free to contact our support for assistance in resolving issues. Refer to the dispute section of Terms of Service for more details.
Can I request specific customizations? Yes, you can. While making the booking, you can enter your specific requirements in the message to the provider. Discuss your needs directly with the service provider through platform’s communication channel so that there’s record of agreements.
How do I leave a review? Submit a review on the service provider's profile after the service is completed.
Are there guarantees or warranties?Guarantees may vary by service. Check individual listings for more details.

Can I compare multiple quotes from different providers?Yes, you can compare quotes using the attached listing by service providers.
How do I contact a service provider directly?Use the platform's messaging system to communicate. This is enabled during the booking process.
Do you offer gift cards? Not currently. Check for available options on the platform.
Is there an app for Eevent.com.au? A mobile app is in development.
How do you protect my personal information? We prioritise data security and adhere to privacy regulations.Please read Privacy Policy for more details.

How do I become a service provider? Create a profile and list your services on the platform. Every creation/modification of profile and listing will go to Eevent admins for approval. Approvals will normally happen within a few hours (max. 24 hours).
What are the requirements to join?Identity verification, basic business information and service details are needed.
How much does it cost to list my services?Currently, there's no fee for registration, listings and on bookings.
What kind of services can I offer?A wide range of event-related services are accepted. Please check categories while creating a listing. If you can’t find your category, please contact us.
How do I create a compelling service listing? Use high-quality images and detailed descriptions (including any specific terms & conditions which do not override Eevent Terms of Service). Specify the tools, instruments, and brands you use. Attract customers with transparent and competitive rates.

How do customers book my services?Customers book directly through your service listing. Please ensure your listing is published by you and approved by Eevent. Until your listing is approved, it’ll show pending when you check it in “My listings” link.
How do I manage my bookings and schedule? Use the platform's dashboard & inbox links to manage appointments & booking requests. Make use of Platform’s 2-way Google Calendar Integration to keep your bookings information handy on your mobile phone.
How do I communicate with customers?Use the platform's messaging system for efficient communication.
What if a customer cancels a booking? Refer to the platform's cancellation policy for guidelines. Check Terms of Service for more details on Modifications and Cancellations.
How do I get paid for my services? Eevent handles only deposit payments and transfers your share of earnings to your bank account at the completion of service or compensation as per cancellation policy after deducting platform fee. For that, please make sure that your Payout details are updated in Platform’s account settings. Balance payment is directly collected from the Customers by the Service Providers.

What are the fees charged by Eevent.com.au? There is no platform fee for Service Providers.
How does the payment process work for customers? Customers pay deposit to Eevent, which then transfers your share of funds to you on completion of service.
What happens in case of disputes or payment issues? We encourage our Customers & & Service Providers to discuss and resolve disputes professionally amongst themselves first. If there are disagreements, feel free to contact our support for assistance in resolving issues. Refer to Terms of Service for more details.
Can I offer discounts or promotions through the platform? Yes, you can offer discounts on the platform for your listings via Dashboard link.

How can I improve my visibility on the platform?Optimise your listing, encourage reviews, offer competitive pricing, and offer discounts on your listings. Share your Eevent page link with on your social platforms to attract potential customers.
How can I manage my profile and service listings? Access and update your profile through your profile settings and “My listings” links. Every modification is subject to review & approval by Eevent.
What happens if there are technical issues with the platform? Contact Eevent support for assistance via contact form or send an email to provided email id.
How can I contact Eevent.com.au customer support?Use the platform's contact us form or email us directly.
Are there any training resources available? Platform is very easy to understand and process flows are self-explanatory. If it is not there already, we’ll soon be bringing “How It Works” videos on platform, and you may also contact Eevent Customer Support with your queries via an email to provided email id.