Eevent is Australia's Premier Wedding, Event & Any Occassion Services Marketplace. We connect customers with local, verified Providers for a wide range of events, from weddings and birthdays to corporate functions.
How does Eevent.com.au work?
You can plan your event in two simple ways: 1) Search Listings and book a service directly, or 2) Post a Request to receive and compare formal Quotes from interested Providers.
Do you have a mobile app?
We are currently developing native mobile applications for both iOS and Android. They will be launching very soon, allowing you to manage your event planning and bookings seamlessly while on the go.
Is there a fee for me to use the platform?
Browsing services and posting a request to get quotes are completely free for Customers. The platform fee is already included in the final listing or offer price shown on the platform.
What kind of services can I find?
We offer a wide range of event-related services, including Venues, Catering, Photography, Entertainment, Decorators, Makeup/Hair artists, and many more.
Finding Services (Quote Requests & Browsing)
How do I get multiple quotes from different providers?
You can use our "Get Free Quotes" feature. Simply Post a Request outlining your event details and needs, and qualified Providers will send you personalised quotes.
Is there a charge to request quotes?
No, it is completely free and there is no obligation to book. This process is designed to save you time by bringing multiple offers directly to you.
How do I browse services directly?
Use the search bar and filters to search by Location, Service Type, Event Date, etc. You can also use the map tool to find local services near your preferred location.
What information should I include in my quote request?
To receive the best quotes, be detailed: include your event date and time, location, guest count, and any specific requirements or customisations you need.
How do I know if a service provider is reliable?
Check the Provider’s profile for verified credentials, view their portfolio, and read past reviews and ratings from other Eevent customers.
Booking & Payment
How do I make a final booking?
A booking is confirmed when you initiate a booking request and provider accepts it, or when you formally accept a Quote sent in response to your quote request followed by a deposit payment.
Is a deposit required?
Yes, a deposit is required for all confirmed bookings. The deposit is the only payment processed through the Eevent platform.
When is the deposit charged?
The deposit is charged immediately upon acceptance of booking request or offer on quote request.
How do I pay the remaining balance?
The remaining balance must be paid directly to the Provider on the day of the service, or according to the payment schedule agreed upon between you and the Provider.
Is my payment information secure?
Yes, we use industry-standard encryption and a secure payment gateway to protect your deposit payment information.
Communication & Security
How do I contact a Provider before or after booking?
All communication must be conducted through the platform's private Secure Messaging system. This ensures a clear, documented record of all agreements, customisations, and negotiations.
Can I request specific customisations?
Yes. Use Secure Messaging to discuss your specific needs directly with the Provider. Make sure all final agreements are recorded within the platform's communication channel.
How is my personal information protected?
We prioritize data security and adhere to strict privacy regulations. Please refer to our Privacy Policy for full details on how we protect your information.
What if I need to send a large file (e.g., floor plan) to the Provider?
You can securely share documents and images directly within the Secure Messaging system.
What if the Provider asks me to contact them outside the platform?
Do not communicate outside of Eevent. This violates our Terms of Service and voids any protection the platform offers for your booking.
Cancellations & Disputes
Can I change or cancel a booking?
Yes. You can cancel or request changes through "My Bookings" at any time. Please note that while cancellation is permitted, the service deposit paid to Eevent is non-refundable. For any time or service changes, we recommend messaging your provider directly through our secure chat first to confirm their availability. Alternatively, you can also propose using "Choose New Time" feature under "My Bookings".
What if I'm unsatisfied with the service?
We encourage you to first attempt to resolve the dispute directly with the Provider via Secure Messaging. If the disagreement continues, engage Eevent support for mediation.
What are the rules for cancellation due to illness?
Cancellation due to severe illness requires you to provide sufficient medical documentation (e.g., a doctor's certificate) to Eevent Support within the required timeframe to avoid standard fees. If verified, you receive a 100% refund.
How do I leave a review for a Provider?
You will be prompted to submit a review and rating on the Provider's profile after the booking end time.
What happens if the Provider cancels my booking?
If a provider cancels your booking, you are entitled to a full refund of your deposit. We take provider cancellations seriously to maintain the reliability of our marketplace.
Joining & Listing
How do I become a service provider on Eevent?
Create a profile using single Sign up/Login button on the home page and submit your Business & Listing details. All profiles and Listing updates are subject to review and approval by Eevent admins before becoming visible to customers.
What are the minimum requirements to join?
You must provide Identity Verification (if requested), basic business information, and detailed service descriptions. Do not include any person information. You must also agree to comply with our Terms of Service, especially concerning Availability and Cancellation policies.
How long does it take for my listing to be approved?
Listing approvals usually happen within a few hours, but may take up to 24 hours depending on verification queue.
What information makes a listing compelling?
Use high-quality images, detailed descriptions of your services, specify the tools/brands you use, and ensure your pricing and availability are transparent and competitive.
Can I modify my Listing or profile?
Yes, you can access and update your profile and service listings via your profile/account settings. Note that all modifications are subject to re-review and approval by Eevent admins.
Plans, Fees & Payments
What subscription plans are available for Providers?
We offer a Standard Plan (free to register and list services) and a Premium Plan which offer enhanced visibility, more features, and better placement in search results.
What are the fees charged by Eevent.com.au?
Eevent charges a platform fee (commission) only on confirmed Bookings. The fee percentage is displayed on Provider Pricing page. For Quote submissions, there’s no fee charged to providers. You get what you submit in your offer.
When do I pay the platform fee?
The platform fee is automatically deducted from the Customer's deposit before the remainder of the deposit is paid out to your bank account, if applicable.
How do I get paid for my services?
Eevent handles the deposit payment, transferring your share to your bank account, if applicable. You are responsible for collecting the remaining balance payment directly from the Customer on the day of the service or as otherwise agreed.
When is my share of the deposit paid out?
Once a booking is confirmed and the deposit is paid, your share is processed immediately. Depending on your bank and Stripe’s standard processing times, funds typically arrive in your connected account within 3 to 7 business days. You can track all pending and completed payouts directly through your Stripe Dashboard (not on Eevent Platform).
Managing Bookings & Availability
How do customers book my services?
Customers can either book directly from your approved Listing or by accepting your formal Quote sent in response to their quote request. Both actions create a confirmed Booking.
How do I manage my schedule and availability?
Use your Provider Dashboard and the 2-way Google Calendar Integration tool to automatically sync your external calendar with your Eevent availability.
Why is accurate availability management so important?
Maintaining accurate availability is a core obligation. Failure to honour a confirmed Booking due to an error in your calendar may result in penalties, account suspension, and administrative cancellation fees.
Can I submit Quotes for specific customer requests?
Yes, you will receive notifications for Quote Requests matching your service area. You can then submit a formal Quote directly to the customer. Please check notification preferences under the account/profile settings.
Can I offer discounts or promotions through the platform?
Yes, you can offer time sensitive discounts or promotions on your Listings via your profile settings to increase your visibility and booking rate.
Communicating with Customers
How should I communicate with customers?
All communication, negotiation, and agreement recording must occur via the secure, on-platform Secure Messaging system.
Why must communication stay on the platform?
Keeping your conversations within Eevent’s secure chat ensures you have a documented record of all agreements, price quotes, and booking details. This is essential for your protection, as it allows our team to assist you in the event of a dispute or misunderstanding. Additionally, keeping communication on the platform helps maintain the integrity of our marketplace, ensuring we can continue to provide a safe and reliable service for everyone.
What should I do if a customer cancels?
Follow the guidelines set out in your own cancellation policy (as specified in the Listing or Quote) and the platform's Terms of Service.
What if a customer wants customisations?
If a customer has specific requirements beyond the standard scope of your listing, they can initiate a booking request and detail their needs. As the provider, you have the option to send a Price Adjustment in response to their request to cover the extra work. Please ensure all customisations are agreed upon at this stage, as no price changes can be made once the booking is officially confirmed.
What happens in case of disputes or payment issues?
You are encouraged to discuss and resolve the issue professionally with the Customer first. If mediation is required, contact Eevent Support for assistance.
Cancellations & Support
What happens if I have to cancel a booking?
If you must cancel a booking, you are required to notify the customer immediately through the secure chat. Since the customer is entitled to a full refund, Eevent will issue you an invoice for the deposit amount, penalty & administrative cancellation fee, as applicable to cover the process. Please note that frequent cancellations or failure to settle cancellation invoices may result in a "low reliability" rating or the temporary suspension of your account.
What if I need to cancel due to severe illness?
You must still refund the customer's deposit, but Eevent will waive the penalty/administrative cancellation fee, provided you submit sufficient medical documentation within the required time frame (24 hours before the event).
What if I feel unsafe or threatened?
If you reasonably feel unsafe, you have the right to immediately cancel the booking. You must still refund the customer's deposit, but you will not be penalised with an administrative fee by Eevent.
Are there any training resources available?
The platform is designed to be intuitive. We are developing "How It Works" videos, but you may also contact Eevent Customer Support with any process-related queries.
How can I contact Eevent.com.au customer support?
Use the platform's Contact Us form or send an email to the provided support email address.
