Terms of Service

Welcome to Eevent.com.au!

1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of the Eevent.com.au website (the "Website" / “Eevent” / “Platform”) and the services offered thereon (the "Services"). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Platform.

2. Definitions

User: Any individual or entity accessing or using the Website or Services. This includes both Customers and Service Providers.
Customer: A User who seeks to book event services through the Website. Customers may be individuals or businesses planning an event.
Service Provider: A User who offers event services through the Website. Service Providers are typically businesses or individuals with expertise in specific event-related fields (e.g., Makeup, Photography, catering, entertainment, event planning).
Listing: A description of services offered by a Service Provider, including pricing, service details, location, photos, and availability. Listings are created and maintained by Service Providers on the Platform.
Booking: A confirmed reservation for a service between a Customer and a Service Provider through the Website. Bookings are made through the platform and outline the specific service, date, time, location, and agreed-upon price.
Content:Text, data, information, graphics, images, photographs, audio, video, or other materials displayed or available on the Website. This includes content uploaded by Users (e.g., Customer & Service Provider profiles, reviews, etc.) and content owned by Eevent.com.au.
Event: A planned occasion or gathering, such as a wedding, birthday party, corporate event, or social function for which Customers seek event services from Service Providers through the Platform.

3. User Accounts

3.1 Account Creation

3.1.1 Customer Accounts:

Customers can create accounts on the Platform by providing basic information such as name, email address, and contact number, and with Google or Facebook authorisation.
Account creation signifies agreement to these Terms of Service.

3.1.2 Service Provider Accounts:

Service Providers must create an account on the Platform and complete their profile with required information, including a profile photo, an online camera captured photo, contact details, business/display name, bio, and valid identification proof. The completed profile is then submitted for approval by Eevent.
Eevent reserves the right to approve or reject Service Provider applications based on the information provided, platform standards, and applicable laws

3.2 Account Information

All Users are responsible for maintaining the accuracy and completeness of their account information.
Any changes to account information must be updated promptly through the Platform's self-service options. For assistance or if issues arise, Users can contact Eevent customer support.
Providing false or misleading information may result in account suspension or termination. Eevent reserves the right to take further action, including legal recourse, in case of serious or repeated violations

3.3 Service Provider Verification

Profile Completion: Service Providers must complete their profiles with detailed information, including a profile photo, contact details, business/display name, bio, and valid identification proof.
Identification Verification: Service Providers must submit a valid government-issued photo identification document (e.g., passport, driver's license, etc.) which show a clear face, name, date of birth, etc., for verification purposes. Eevent retains this information securely for a maximum of 30 days. Once verification is complete or if verification is unsuccessful after 30 days, the document is securely deleted. Eevent reserves the right to request additional documentation as needed.
Ongoing Verification: Eevent reserves the right to conduct periodic reviews of Service Provider profiles and listings to ensure compliance with Platform standards, applicable laws, and regulations.

3.4 Account Security

Users are responsible for maintaining the confidentiality of their account credentials, including passwords.
Eevent strongly recommends using strong, unique passwords and enabling additional security features offered by the Platform (if any) to enhance account protection.
Users must notify Eevent immediately of any unauthorised use of their account or suspected security breach.
Eevent reserves the right to suspend or terminate accounts in case of suspected security breaches or fraudulent activities.

3.5 Account Termination

Users may terminate their accounts at any time by contacting Eevent customer support.
Eevent reserves the right to suspend or terminate User’s account, without prior notice, for any reason, including but not limited to:
- Violation of these Terms
- Engaging in fraudulent or illegal activities
- Providing false or misleading information
- Failure to comply with Eevent's policies or guidelines
- For inactivity (as defined in next section)
- Actions that harm the interests of Eevent or other Users
Upon account termination, User data may be retained for a specified period for legal, security, or technical reasons.

3.6 Inactive User Account Management

An inactive user on the Eevent platform is defined as a user who has not logged in or engaged in any platform activity (e.g., booking, messaging, profile updates) for a specified period (6 months).

Notification: Upon reaching the inactivity threshold, Eevent may send a notification to the user's registered email address, informing them of their inactive status and the potential consequences.
Account Suspension: If the user remains inactive after a specified period following the notification (30 days), Eevent may suspend the user's account.
Data Retention: Upon account suspension or termination, Eevent may retain certain user data for legal, security, or business purposes in accordance with applicable data protection laws.
Account Deletion: If a user's account remains inactive for a prolonged period after suspension (12 months), Eevent may permanently delete the account and its associated data

3.7 Data Privacy

The collection and use of User data are governed by Eevent's Privacy Policy, which is published on the Platform.

4. Customer Responsibilities

Customers are responsible for:

4.1 Account Management

Creating and maintaining an accurate and up-to-date account profile, including contact information & payment methods
Protecting account credentials from unauthorised access through strong passwords and security measures
Regularly reviewing account information for accuracy and updating as needed.
Notifying Eevent immediately of any suspected unauthorised account access or suspicious activity

4.2 Booking and Payment

Carefully reviewing Service Provider profiles, including services offered, pricing, terms and conditions, and customer reviews, before making a booking..
Providing accurate and complete event details, including date, time, location, number of guests, and specific service requirements..
Selecting the desired services and confirming the booking in accordance with the Service Provider's terms and conditions.
Ensuring timely payment for services as outlined in the booking confirmation.
Resolving payment disputes directly with the Service Provider

4.3 Event Planning and Coordination

Communicating clearly and effectively with the Service Provider regarding event details, preferences, and any special requirements
Providing necessary access and information to the Service Provider for successful service delivery.
Ensuring the event venue is suitable for the services booked and meets any specific requirements outlined by the Service Provider.
Providing adequate car parking and/or loading areas for Service Providers for the service period, without any charge to the service provider. The customer shall cover the cost (if any) for the Service Provider.

4.4 Conduct and Safety

Maintaining a respectful and professional attitude towards Service Providers.
Adhering to any specific guidelines or rules outlined by the Service Providers.
Providing a safe and suitable work environment for Service Providers, including appropriate access and working conditions.

4.5 Reviews and Feedback

Providing honest and constructive feedback on the services provided by Service Providers through the Eevent platform.
Avoiding any defamatory or misleading content

4.6 Compliance

Adhering to all applicable laws, regulations, and Eevent's Terms of Service.
Respecting the intellectual property rights of Eevent, Service Providers, and other users

5. Service Provider Responsibilities

Service Providers are responsible for:

5.1 Account Management

Creating and maintaining a complete and accurate Service Provider profile, including business information, insurance, and service offerings.
Complying with Eevent's verification and approval process
Keeping account information and contact details up to date.
Protecting sensitive customer information in accordance with data privacy regulations.

5.2 Service Offerings

Providing detailed, accurate, and up-to-date information about services, including pricing, availability, terms and conditions, customer reviews, and any relevant licenses or certifications.
Clearly communicating service inclusions, exclusions, and any additional fees or charges.
Meeting industry standards and best practices for service delivery.

5.3 Customer Interactions

Responding promptly and professionally to customer inquiries and booking requests
Providing excellent customer service throughout the booking and service delivery process.
Resolving customer issues and complaints in a timely and satisfactory manner.
Maintaining open and respectful communication with Customers.

5.4 Service Delivery

Delivering services as described in the listing and in accordance with agreed-upon terms and conditions
Meeting or exceeding customer expectations in terms of quality, timeliness, professionalism, and adherence to industry standards.
Adhering to any specific requirements or guidelines outlined by the Customer and as agreed with Customer
Providing necessary equipment, supplies, and personnel, as required, for the successful delivery of services.

5.5 Compliance

Adhering to all applicable laws, regulations, and industry standards.
Maintaining necessary licenses, permits, and insurance coverage
Complying with Eevent's Terms of Service.
Respecting the intellectual property rights of Eevent and other users

5.6 Financial Responsibilities

Issuing clear and detailed invoices or receipts for all services rendered, including itemised costs and applicable taxes, if requested by Customer.
If a customer requests an invoice, issue an invoice for the full listing price, regardless of any fees charged by Eevent.
Resolving any payment disputes with Customers promptly and professionally

6. Booking and Payment

6.1 Service Listing and Discovery

Eevent connects Customers with Service Providers offering a variety of event services. Customers can search for suitable services based on location, type, date, price, etc. Once a desired service is found, Customers can submit a booking request. Service Providers will have a pre-defined window to accept or decline these requests.

6.2 Bid (Quote) Requests

Customers can submit specific service requirements or preferences through the bid request feature. Service Providers have the discretion to respond with a bid. Both bid requests and submitted bids have a limited validity period.

6.3 Booking Confirmation

Once a customer accepts the Service Provider's bid/quote or Service Provider accepts Customer request for booking of listed service, a booking is initiated, but the booking confirmation is subject to successful deposit payment. The booking confirmation email or link in the email will include details such as:

User (Customer/Service Provider) information
Services booked
Date, time, and location of the event
Total cost, including any additional charges agreed upon by both parties
Payment details

6.4 Deposit and Payment

Deposit:A deposit is required for all confirmed bookings. For bookings made more than 90 days in advance, the platform will securely store the Customer’s credit/debit card details and charge a deposit 90 days before the event date, as agreed during the booking process. If your booking is made within 90 days of the event, the deposit will be charged immediately. The deposit, clearly displayed on the Platform, comprises a platform fee for Eevent and a portion held for the Service Provider. This deposit is intended to confirm the booking and is generally non-refundable. However, Customers will have a 24-hour cooling-off period from the time of booking to cancel and request a full refund subject to Eevent’s Cancellation Policy in this document. On successful completion of service, the Service Provider will receive the deposit, minus platform fees.
Balance Payment: The remaining balance of the service cost is payable from the Customer to the Service Provider directly on the day of the event, or as agreed-upon between the Customer and the Service Provider.
Payment Methods: Eevent may offer various payment options for the deposit, such as credit card, debit card, or other online payment methods. Service Providers may offer various payment methods for the final balance due, such as cash, bank transfer, credit/debit card, or other agreed-upon options.

6.5 Booking Modifications

6.5.1 Booking Modifications Initiated by Customer

The Customer can request a change in time to a confirmed booking through the platform.
The service provider will review the request and has the discretion to accept or decline the proposed changes.

6.5.2 Booking Modifications Initiated by Service Provider

The service provider can propose price and time adjustments through the platform before accepting the booking based on customer requirements.
The service provider can’t propose any change to a confirmed booking through the platform. If unavoidable circumstances require changes, the service provider should discuss them directly with the customer.

6.6 Cancellation Policy

6.6.1 Cancellation Initiated by Customer

Customer Rights and Obligations:

Cancellation Request: Only the customer who made the booking can initiate a cancellation through the Platform. No approval is required from the Service Provider.
Cancellation Fees & Refunds:
- Cancellation within 24 hours of booking confirmation AND
- more than or equal to 90 days before the event date: No cancellation fees. In this case, the platform securely stores customer credit card details for future charges, as explained in section 6.4. Since no charges have been made, no refund is applicable.
- less than 90 days AND more than 30 days before the event date: No cancellation fees. The customer will receive a 100% refund of the deposit.
Cancellation after 24 hours of booking confirmation AND
- more than or equal to 90 days before the event date: The customer credit card will be charged an amount equal to 50% of the agreed deposit on the booking. The Service Provider will not receive any compensation.
- less than 90 days AND more than 30 days before the event date: The customer will receive a 50% refund of the deposit paid and the remaining 50% of the deposit will be held by the platform as cancellation fee. The Service Provider will not receive any compensation.
Cancellation within 30 days of the event date or a no-show: The customer will not receive any refund of the deposit. The Service Provider will receive the deposit, minus platform fees, as compensation.

6.6.2 Cancellation Initiated by Service Provider

Service Provider Rights and Obligations:

Safety Concerns: If the Service Provider feels unsafe or threatened, they have the right to cancel the booking. In this case, the deposit is non-refundable to the customer, except as required by law. The Service Provider will neither be penalised nor get any compensation
Voluntary Cancellation or a no-show:If the Service Provider needs to cancel a confirmed booking for any other reason, they will be subject to a cancellation fee (paid to Eevent) on that booking. The cancellation fee amount depends on how close the cancellation is to the event date:
- Cancellations 10 days or more before the event date: $100 fee
- Cancellations within 10 days of the event date or no-shows: $250 fee
The Service Provider’s account will be suspended to take new bookings until the cancellation fee is paid to Eevent by the Service Provider. The customer will receive a 100% refund of the deposit.

6.6.3 Force Majeure & Illness

In the event of illness and force majeure event (such as natural disaster, pandemic, or government restrictions) that prevents either party from fulfilling their obligations under the booking, both the customer and Service Provider may cancel the booking without cancellation fees or penalty by contacting Eevent Customer Support. In case of illness, sufficient medical documentation must be provided to Eevent at least 24 hours before the scheduled event, to verify the illness. In the absence of documentation to prove illness, the booking will not be cancelled.

6.7 Eevent Fees

6.7.1 Customer Fees:

The Eevent fee is included in all the displayed prices on our platform.

6.7.2 Service Provider Fees:

Currently, there is no fee for joining as a Service Provider and for services listing.
The Eevent fee on bookings (if any) can be found in the "Pricing" tab of listings as well as on the booking requests.

6.7.3 Change to Eevent Fees:

Eevent reserves the right to change the fee at any time without prior notice. This will not affect existing bookings.

7. Intellectual Property

7.1 Eevent's Intellectual Property

Eevent owns or licenses all intellectual property rights, including but not limited to copyrights, trademarks, patents, and trade secrets, related to the Platform and its content. This includes the Eevent logo, website design, software, and any original content created by Eevent.

7.2 User Content

Users retain ownership of their content (e.g., photos, videos, reviews). However, by uploading content to the Platform, Users grant Eevent a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media format for the purpose of operating and promoting the Platform.

Users represent and warrant that they own or have the necessary rights to all content they upload and that such content does not infringe on the rights of any third party. Eevent reserves the right to remove or modify any user content that violates these Terms or applicable laws.

7.3 Restrictions

Users may not use, reproduce, distribute, or create derivative works of any Eevent intellectual property without Eevent's prior written consent.

8. User Conduct

8.1 Lawful Use

Users agree to use the Platform and Services in accordance with all applicable laws, rules, and regulations. Any unlawful or unauthorized use of the Platform is prohibited.

8.2 Prohibited Activities

Users agree not to:

Engage in any fraudulent, deceptive, or misleading activities.
Impersonate any person or entity, or falsely represent your affiliation with any person or entity.
Interfere with or disrupt the operation of the Platform or any servers or networks connected to the Platform.
Attempt to gain unauthorised access to any part of the Platform or any other accounts, computer systems, or networks connected to the Platform.
Collect or harvest any personally identifiable information or other data from the Platform without the express written consent of Eevent.
Transmit any viruses, malware, or other harmful code that could damage or disrupt the Platform, or any systems connected to it.
Use the Platform for any commercial purpose or to solicit business from other Users without Eevent's prior written consent

8.3 Content Restrictions

Users agree not to upload, post, or transmit any content that:

Is defamatory, libelous, obscene, vulgar, or offensive.
Infringes on any intellectual property rights or other rights of any third party.
Is harmful, threatening, abusive, or harassing to any individual or group.
Promotes discrimination, hate, or violence.
Is unlawful or promotes illegal activities.

8.4 User Generated Content

Users are solely responsible for the content they submit or post on the Platform. Eevent does not endorse or guarantee the accuracy, completeness, or reliability of any user-generated content.

8.5 Third-Party Websites

The Platform may contain links to third-party websites. Eevent is not responsible for the content, accuracy, or privacy practices of these third-party websites. Users access such websites at their own risk.

9. Disclaimer

Eevent makes no warranties or representations about the accuracy, completeness, reliability, or suitability of the information contained on the Platform. The Platform and its contents are provided "as is" without warranties of any kind, either express or implied.

Eevent disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Eevent does not guarantee the quality, suitability, or availability of Services offered by Service Providers. Users rely on their own judgment when selecting and engaging with Service Providers.

10. Indemnification

You agree to indemnify, defend, and hold harmless Eevent, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your use of the Platform, your violation of these Terms, or your violation of any rights of another person or entity.

11. Limitation of Liability

To the fullest extent permitted by law, Eevent shall not be liable for any indirect, incidental, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or in connection with the use of or inability to use the Platform or the Services.

Eevent's total liability to you for any claim arising out of or in connection with these Terms shall not exceed the amount paid by you to Eevent during the three (3) months preceding the date the claim arose.

This limitation of liability applies to all claims, whether based on contract, tort, negligence, strict liability, or any other legal theory.

12. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Queensland, Australia. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Queensland, Australia.

13. Dispute Resolution

13.1 Initial Dispute Resolution

In case of a dispute between a Customer and a Service Provider, the parties should try to resolve the matter directly through open communication and negotiation. Customers and Service Providers are encouraged to address any issues promptly to avoid escalation.

13.2 Eevent's Role

Eevent acts as a platform connecting Customers and Service Providers and does not assume liability for the quality of services or disputes arising between Users. Eevent may assist in facilitating communication between disputing parties upon request, but Eevent shall not act as a mediator or arbitrator.

13.3 Dispute Initiation

A dispute option will become available to customers after the service completion time. This option will be active for six hours or until the customer marks the service as complete, whichever occurs first. Customers must provide detailed reasons for the dispute, including evidence if applicable.

13.4 Dispute Resolution Process

If a dispute cannot be resolved through direct communication or with Eevent's assistance, the parties may pursue formal dispute resolution methods, such as mediation or arbitration. Eevent shall not be a party to any such formal proceedings.

14. Severability

If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the validity, legality, and enforceability of the remaining provisions shall continue in full force and effect.

15. Modifications

Eevent reserves the right to modify or amend these Terms of Service at any time without prior notice. Any changes made will be effective immediately upon posting on the Platform. It is your responsibility to review these Terms periodically for updates. Your continued use of the Platform following the posting of changes constitutes acceptance of those changes.

16. Entire Agreement

These Terms and Conditions constitute the entire agreement between Users and Eevent regarding the use of the Platform and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.

No modification or waiver of any provision of these Terms shall be effective unless in writing and signed by an authorised representative of Eevent.com.au.

17. Force Majeure

Eevent shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargos, strikes, labor disputes, fires, floods, storms, earthquakes, or other natural disasters, interruptions in internet service or telecommunications, or failures or disruptions in the electrical power supply.